We agree that the demand for seats on that day was quite highdemanding. We sincerely apologize for the unsatisfactory service provided.
Our inspection shows that the fault is due to the full booking and walk in customers on that night. However, since you have left our restaurant without actually enjoying our service, we feel that we cannot make the adjustment you requested.
We are undoubtedly willing to serve you at anytime at our best.
Dear Eddie and Edward,
Thank you for your letter.
We agree that the demand for seats on that day was quite high demanding. We sincerely apologize for the unsatisfactory service provided.
Our inspection shows that the fault is due to the full booking and walk in customers on that night. However, since you have left our restaurant without actually enjoying our service, we feel that we cannot make the adjustment you requested.
We are undoubtedly willing to serve you at anytime at our best.
Yours sincerely,
Tiffany
Only half a rejection